Guest Survey

Every month, we write to guests that have stayed with us and ask them to complete the short anonymous guest survey. The 2019 results are shown below together with responses from management.

At the start of each year, we reset the survey. Date reset: 6 Jan 2020.

survey results

Year2019201820172016201520142013201220112010
Total respondents694360260337337398466157293 
           
Would you recommend Holiday Rentals Surfers Paradise to family and friends
Yes93959597949495949597
No7553665653
           
Easy to navigate the website
Very easy5963636257628433  
Yes4036363742371454  
No211112213  
           
Information on website accurate
Yes949597949493969597 
No653667453 
   
Upon arrival, did the property set up and presentation meet with your expectations?
Exceeded expectations37373630272726203337
Met expectations53545459605961575654
Below expectations910101113141323119
           
Housekeeping
Above average49535345403458545664
Average42404045515632323226
Below average97710111010141210
           
Customer service booking staff
Above average7177777978699194  
Average27222118202785  
Below average31242411  
           
Overall with your experience, Would you stay with us again?
Yes92         
No8         

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COMPLIANCE: We are a well-established independent licensed real estate agent and are not affiliated or associated with the on-site management of the resort or hotel. All HRSP.com.au Guest enquiries must be referred to the HRSP.com.au office located off-site in central Surfers Paradise (see https://goo.gl/CzTSJ8) and not the on-site management. Check-in or check-out is ONLY available at the HRSP.com.au office. HRSP.com.au Guests cannot check-in or check-out at the building's on-site reception. HRSP.com.au Guests will not receive housekeeping, room service, concierge or porter service from onsite management. HRSP.com.au has exclusive management access to a limited number of properties at the building. By making a booking and paying a deposit, you agree to abide by and comply with our Terms and Conditions as they stand now and as they may be changed from time to time.

Copyright 2009-2021 HRSP.com.au. Use of this website constitutes acceptance of our Privacy & Disclaimer. Website by Ignition Media & ResHub.

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