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Email: [email protected]

If offline, please leave a message and a staff member to respond to your query or concern as promptly as possible.

Shop 2, 3142 Surfers Paradise Boulevard (Cnr Beach Road) Cosmopolitan Building Surfers Paradise, QLD, 4217 is located in central Surfers Paradise (

Please note that this is a contactless office. Staff do not work from this office; it is simply for key pick up and key returns.

Key collection and key return are at the HRSP contactless office.

Key collection is available from 2.00 pm (1400 hours) from our contactless office on the day of arrival [24-hour access]. On the day prior to arrival, guests will be provided (by email and SMS) with the access code (valid only for the day of arrival) to the key safe outside the office as the office will be unattended.

Checking Out?

To check out, please return your keys to the locked box at our contactless office located under the TV with the code you received via SMS the day before departure. It is the same locked box used for checking in.

Guest Arrivals

Please use the code sent to you (by email and SMS) the day before and on arrival to access the safety deposit box under the TV. Please only take the envelope that is addressed to you. Inside the envelope addressed to you will be clear instructions on carpark and accessing your apartment along with keys and other vital information. It is very easy. Guests have been using our contactless check-in and check-outs for many years and have always complimented us on how easy it is.

For Surfers Paradise accommodation bookings and real-time availability, please go to our Check Availability page and select your desired hotel, apartment, or resort.

For all other accommodation enquiries, please complete the following quote request form.

Accommodation Quote

If you have an enquiry about one of our Surfers Paradise hotel suites or apartments, please complete the form on the page below, and we will get back to you as soon as possible. Our staff are generally available from 09:30 to 20:00 via Live Chat and email ([email protected]).

If offline, please leave a message and a staff member to respond to your query or concern as promptly as possible.

For new bookings, please call +61 7 5539 8553. Please note that availability as per our Check Availability pages is always accurate.

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