Guest Information


If additional car spaces are required please make use of the nearest public car park “Bruce Bishop Car park” at 10 Beach Rd, Surfers Paradise or next door to the Moroccan at “Carepark” at 5 View Avenue, Surfers Paradise.

“Carepark” has a height restriction of 1.9m. Self-parking is charged at $10 per car per 24hr period, additional fees will apply after 24hrs. Valet parking services are also available at $15 per car per 24hr period, additional fees will apply after 24hrs.  

There is also the “Cypress Gardens Carpark“, located at Cypress Avenue, Surfers Paradise (between Ferny Avenue and Surfers Paradise Boulevard).

 Housekeeping Notice

Before checking into your apartment, we suggest you familiarise yourself with our Housekeeping Notice which includes useful information such as our Conditions of occupancy, Complimentary items, Linen and Towels, Departure arrangements, Garbage, Extra Fees and Charges that may apply, Damage to apartment and property, amongst other items.


Travel Insurance

Things don’t always go to plan. For this reason, it is extremely important that you take out Travel Insurance. We recommend that you take out travel insurance to protect you against any unforeseen circumstances. does not issue refunds for bookings cancelled due to inclement weather, illness or change in family circumstances, therefore it is vital to have sufficient measures in place to protect yourself against any issues that may arise leading up to your holiday.


HRSP is not licensed to provide any advice in regards to travel insurance and accordingly does not have any affiliations with any insurance companies. Guests need to undertake their own research. Companies that other guests have used include the following

Private Transfers

Enjoy a hassle-free arrival with a private shuttle transfer direct to your hotel. Have a driver pick you up from Gold Coast or Brisbane airport and take you to your hotel via the office, where they will collect your keys.

If you have not booked your private transfer, please do so by contacting Black Label Transfers direct. Visit their website at or call them on 1300 255 522

PassengersGold Coast AirportBrisbane Airport
1-3 People$99$198
4-7 People$132$231*

*An $88.00 cost will be added to prices listed if the collection or drop off is between 9pm-5am. A $55.00 surcharge applies on all public holidays (State and Commonwealth).

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COMPLIANCE: We are a well-established independent licensed real estate agent and are not affiliated or associated with the on-site management of the resort or hotel. All Guest enquiries must be referred to the office located off-site in central Surfers Paradise (see and not the on-site management. Check-in or check-out is ONLY available at the office. Guests cannot check-in or check-out at the building's on-site reception. Guests will not receive housekeeping, room service, concierge or porter service from onsite management. has exclusive management access to a limited number of properties at the building. By making a booking and paying a deposit, you agree to abide by and comply with our Terms and Conditions as they stand now and as they may be changed from time to time.

Copyright 2009-2022 Use of this website constitutes acceptance of our Privacy & Disclaimer. Website by Ignition Media & ResHub.

Get in touch with us

Our staff are generally available from 09:30 to 20:00 via Live Chat and SMS.
If offline, please leave a message and a staff member to respond to your query or concern as promptly as possible.
For new bookings, please call +61 7 5539 8553.

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    +61 480 025 485
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