Staying with us FAQs

Am I guaranteed to stay in the particular apartment I book?
Yes. On rare occasions, due to circumstances outside our control, it can be necessary to move guests from one apartment to a like apartment (subject to availability). If this is the case, we will notify the Guest as soon as possible and make every reasonable effort to make sure you are satisfied with the alternative accommodation provided.  This move more often than not results in a free upgrade for our Guests.

Are the apartment photos taken for the particular apartment?
Yes, apartment photos displayed on Holiday Rentals Surfers Paradise were taken internally from within the subject apartment.

Are the availability calendars accurate?
Yes, the availability calendars are updated when ever a new booking has been processed.

Check in/ checkout times
Unless prior arrangements have been made, check-in time is after 2.00 pm and checkout time is no later than 10.00 am. On departure, the property should be left in a similar state to its condition on arrival.

At the end of your stay, upon departure please return all keys and FOB sets to our office.

How do we check-in?

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What do we do if, after arriving at the resort, we find our FREE car space is taken?
Parking is a valuable commodity in Surfers Paradise! Unfortunately, though our best efforts are made to ensure each guest has access to one (sometimes two) free car parks, on occasion direct guests of the resorts mistakenly park in our car spaces. In these circumstances, please park where you are able to for the interim time. If you are a guest of our Orchid Residences, please feel welcome to park anywhere marked with a red “H”. For all other resorts, please take a photograph of the registration of the car parked in your space and forward this to us via email. This will be forwarded to resort reception for their information and attention as soon as possible.

What qualifications do you have as a group?

  • Licenced by the Government (LN3219610)
  • Tertiary Qualified
  • Members of professional bodies including: REIQ (LN 61257), FAICD and CDA.
  • Own residential and commercial property portfolios

Legal Compliance

The Owners of the apartments listed on Holiday Rentals Surfers Paradise have appointed Tony Boulden, [(Trading as Holiday Rentals Surfers Paradise BN 21271562) ABN 22 618 705 680], a fully licensed real estate agent (LN 321 9610) who is accredited by the REIQ (Real Estate Institute of Queensland #61257) to manage the property on their behalf and receive the rental money. This is done independently from booking providers/ wholesalers, who provide marketing and promotional services in respect of the apartments. The law in Queensland requires real estate agents to bank monies received from all real estate transactions into a trust account that is subject to regular audits. This ensures that your deposit and rental money is protected. The law regulating real estate transactions in Queensland is the Property Agents and Motor Dealers Act 2000. The Act is specific in its stipulation that other than the respective property owner, only a licensed person or an employee of a licensed person can make representations to the public regarding properties for rent. The holiday rental of apartments listed here is conducted in accordance with the law, and when applicable is managed by a fully licensed real estate agent who is accredited by the REIQ (Real Estate Institute of Queensland) and appointed to manage the properties and receive the rental money on behalf of their owners. The Real Estate Agency Practice Code of Conduct forms a part of Property Agents and Motor Dealers Regulation 2001 and is enforceable by law. The Code of Conduct enforces best practice procedures for agents who let and manage properties. It also requires licensees to deal fairly, honestly, professionally and ethically with customers. REIQ accreditation ensures that the agency is committed to upholding the REIQ standards of Business Practice, formalised through continuing professional development and training. REIQ members follow an additional Code of Ethics set by the REIQ, which specifically requires members to notify REIQ of any charges of unethical practice against them, and provide all relevant facts and documents to the Institute for investigation and judgment. Please visit for more information.

Please note: While we make every effort to ensure that this information is current and kept up to date, this information may change without notice

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COMPLIANCE: We are a well-established independent licensed real estate agent and are not affiliated or associated with the on-site management of the resort or hotel. All Guest enquiries must be referred to the office located off-site in central Surfers Paradise (see and not the on-site management. Check-in or check-out is ONLY available at the office. Guests cannot check-in or check-out at the building's on-site reception. Guests will not receive housekeeping, room service, concierge or porter service from onsite management. has exclusive management access to a limited number of properties at the building. By making a booking and paying a deposit, you agree to abide by and comply with our Terms and Conditions as they stand now and as they may be changed from time to time.

Copyright 2009-2022 Use of this website constitutes acceptance of our Privacy & Disclaimer. Website by Ignition Media & ResHub.

Get in touch with us

Our staff are generally available from 09:30 to 20:00 via Live Chat and SMS.
If offline, please leave a message and a staff member to respond to your query or concern as promptly as possible.
For new bookings, please call +61 7 5539 8553.

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